Overview:
Role: scrum master pharma commercial services
Location: San Francisco, CA
Experience: 8-12 years
Domain: Pharma Commercial - Patient Strategy / Patient Services
Role Purpose
The Scrum Master will enable Agile delivery for patient strategy initiatives, with a strong focus on Patient Services programs such as patient onboarding, benefits investigation, adherence, and patient support services. The role requires hands-on experience delivering projects in patient-focused commercial programs within pharma.
Key Responsibilities
• Act as Scrum Master for one or more Agile teams delivering Patient Services / Patient Strategy solutions.
• Facilitate all Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives).
• Support execution of initiatives related to:
o Patient onboarding and enrollment
o Benefits investigation and access services
o Patient adherence and persistence programs
o Patient support services (PSP / HUB models)
• Remove impediments related to cross-functional dependencies (Commercial, IT, Compliance, HUB vendors).
• Work closely with Product Owners and BSAs to ensure backlog items reflect patient-centric outcomes.
• Track and report delivery metrics (velocity, sprint health, risks, dependencies).
• Ensure Agile delivery aligns with pharma compliance, including GDPR/HIPAA, consent management, and MLR processes.
• Support coordination across multiple teams and vendors involved in patient services execution.
Required Skills & Experience
• 8+ years of experience as a Scrum Master or Agile Delivery Lead.
• Experience supporting or delivering initiatives in pharma commercial, patient engagement, patient services, or related healthcare programs.
• Strong understanding of patient services workflows (onboarding, benefits, adherence).
• Experience working in regulated pharma commercial environments.
• Excellent facilitation and stakeholder management skills.
Preferred Experience
• Exposure to Salesforce Health Cloud / Service Cloud, Veeva CRM, patient HUB integrations.
• Experience working with patient support vendors, call centers, or nurse support programs.
• SAFe / Scrum certifications preferred.
