The Opportunity
We are looking for a Medical Billing Specialist (Back Office) to support day-to-day billing operations and back-office revenue cycle workflows. This person will play a critical role in ensuring claims are submitted accurately, denials are worked efficiently, and billing-related operational tasks are completed on time.
This is primarily a back-office execution role. The ideal candidate has strong medical billing fundamentals, is detail-oriented, and is comfortable working in a high-volume, process-driven environment. This role will partner closely with client-facing RCM team members and escape more complex issues as needed.
What You’ll Do
Submit and track medical claims across payer channels
Work claim rejections, denials, and unpaid claims through to resolution
Investigate payer issues and perform follow-up on claim status
Support manual billing workflows and operational tasks required to keep accounts moving
Maintain billing accuracy across documentation, coding inputs, and claim submission workflows
Identify patterns in denials or billing failures and flag them to the broader RCM team
Support onboarding-related billing setup tasks for new provider accounts
Document work clearly and maintain organized records of claim actions and follow-ups
Escalate complex reimbursement, payer, or workflow issues to client-facing RCM team members
Help improve SOPs and contribute to scalable billing operations over time
What We’re Looking For
2+ years of experience in medical billing, claims management, or revenue cycle operations
Strong familiarity with denial management, claims follow-up, and payer workflows
Experience working with US healthcare billing processes
High attention to detail and strong task ownership
Comfort working through repetitive but important operational workflows
Strong written English and ability to communicate clearly with internal teams
Ability to work independently and manage a queue of tasks efficiently
Experience in pharmacy, physician billing, or ambulatory care settings is a plus
Experience with back-office healthcare operations teams is a plus
Success in This Role Looks Like
Claims are submitted accurately and on time
Denials and unpaid claims are worked quickly and thoroughly
Backlogs are reduced and turnaround times improve
Client-facing RCM team members are freed up to focus on provider relationships and escalations
Billing operations become more reliable and scalable as account volume grows
Perks at MedMe
Comprehensive Health Benefits : Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs
Group RRSP : Secure your future with our Group Registered Retirement Savings Plan (RRSP)
Professional Development : We support your growth with a yearly budget dedicated to learning opportunities
Work-from-Home Stipend : A dedicated stipend to help set up and maintain your ideal home office
Office Closure for Holidays : Enjoy 1-2 weeks of company-wide office closure during the holidays
Company Retreats : Participate in exciting on-site team retreats for collaboration and bonding
Location
This is a remote position. Occasional travel may be required for customer meetings, partner discussions, and industry events.
MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.
MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
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