We're seeking a dynamic and experienced Director of Hotel Operations to lead our exceptional team. If you're passionate about delivering exceptional service and leading with excellence, come be a part of our dedicated team.
A Director of Hotel Operations is responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will you be doing?
As the Director of Hotel Operations, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Lead, direct and manage daily hotel operations including, but not limited to all operational departments, strategic planning, managing scorecard performance, implementing and complying with all company policies and standards, coordinating property improvement plans, responding to guests inquiries and resolving concerns.
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies.
- Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction.
- Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
- Recruit, interview and train team members.
The salary range for this role is $100,000-$110,000 and is based on applicable and specialized experience and location.
What are we looking for?
Since being founded Marriott has been a leader in the hospitality industry. Today, Marriott remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to the Westin Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Job Type: Full-time
Pay: $100,000.00 - $110,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
