Remote Guest Message Support Assistant (Vacation Rentals)
We are looking for a reliable part-time virtual assistant to provide guest message support for 2 vacation rentals (expanding to 3).
Our automated messaging system (Hospitable) handles most routine communication. Your role is to monitor incoming guest messages and respond when guests have questions or when a personal response is needed.
Responsibilities:
Monitor Airbnb, VRBO, and Booking.com guest messages
Answer guest questions about:
Check-in/check-out
Property details
Wi-Fi
Parking
House rules
Local recommendations
Provide friendly, professional guest support
Escalate urgent maintenance issues or emergencies to the owner
Follow established response templates and procedures
Requirements:
Excellent written English
Professional and friendly communication style
Reliable internet connection
Experience with Airbnb, VRBO, Booking.com, or customer service preferred
Hospitable experience is a plus but not required
Schedule:
Flexible monitoring schedule
Must be available for evenings, weekends, and holidays on a rotating basis
Most communication will be handled asynchronously
Urgent issues should be escalated immediately
This role does NOT include:
Cleaning coordination
Vendor scheduling
Property inspections
Supply ordering
Pricing management
Refund decisions
Please provide:
Your Short Term Rental, vacation rental/customer service experience
Your availability
Is the Compensation of $75 per rental - per month acceptable?
