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Note: The job is a remote job and is open to candidates in USA. Hilton is seeking a strategic digital experience leader to join their in-house Commercial Services team. This role focuses on shaping hotel representation across Hilton's digital experiences, leading optimization programs, and driving cross-functional alignment to enhance the digital guest journey.
Responsibilities
Lead portfolio-wide property page optimization initiatives that improve the digital guest experience, engagement, and conversion across Hilton.com
Partner with Product, Website, UX, and Brand teams to prioritize and implement scalable digital enhancements
Translate hotel feedback and business needs into actionable recommendations that influence future platform capabilities and roadmap priorities
Develop scalable optimization frameworks, governance standards, and enablement resources that help hotels maximize their Hilton.com presence
Establish best practices for hotel digital storytelling, property page performance, and customer journey optimization
Monitor performance insights to identify optimization opportunities and measure the impact of enhancements
Build strong cross-functional partnerships across Hotel-Level Marketing, Product, Website, and Brand Marketing to drive alignment and execution
Drive continuous improvement by creating repeatable processes that improve adoption, reduce complexity, and scale best practices across the portfolio
Skills
5+ years experience in digital experience strategy, website optimization, digital marketing, UX, digital product enablement, hospitality marketing, or a related field
Demonstrated experience leading website optimization, digital experience, or customer journey improvement initiatives at enterprise or portfolio scale
Proven track record partnering with Product, Website, UX, or Technology teams to deliver digital experience enhancements
Experience leading cross-functional programs across multiple business units or brands within a matrixed organization
Experience developing scalable governance, enablement, or optimization programs that improve consistency and adoption across distributed teams
Experience working with agency and external partners to deliver digital optimization initiatives
Experience in hospitality, travel, or another customer-centric digital environment preferred
Hospitality, travel, or lifestyle brand experience preferred
Experience with enterprise CMS platforms, website optimization tools, or digital experience platforms preferred
Company Overview
Hilton is a hospitality company, owns luxury and full-service hotels and resorts, and focused-service hotels. It was founded in 1919, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.hilton.com/en/.
