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Virtual Bank Call Center Agent - Entry Level Banking Support (USA)
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Job Summary
Progressive Technology is seeking enthusiastic, customer-focused individuals to join our team as Virtual Bank Call Center Agents. In this entry-level role, you will be the first point of contact for our banking clients, providing exceptional service and support across a range of financial inquiries. If you have a passion for helping others, strong communication skills, and are eager to kickstart a career in the financial sector, this is the perfect opportunity for you.
Key Responsibilities
Answer incoming customer inquiries via phone, email, or chat in a professional and timely manner.
Assist customers with basic banking issues such as account information, transactions, statements, card support, and security inquiries.
Provide accurate and clear information about bank products and services.
Troubleshoot and resolve customer concerns while ensuring customer satisfaction.
Document interactions in the CRM system and escalate complex issues as needed.
Maintain strict confidentiality and adhere to all banking and data security policies.
Meet performance metrics such as response time, resolution time, and customer satisfaction scores.
Required Skills and Qualifications
High School Diploma or GED equivalent required.
Must be based in the USA with legal authorization to work.
Excellent verbal and written communication skills.
Basic computer proficiency with the ability to navigate multiple systems.
Strong problem-solving and critical-thinking skills.
Ability to work independently in a remote setting.
Positive attitude with a customer-first mindset.
Experience
No prior banking experience is required – this is an entry-level role.
Prior experience in customer service, retail, or call center environments is a plus.
Full training will be provided.
Working Hours
Flexible shifts available: Morning, Afternoon, and Evening shifts.
Weekend availability may be required on a rotational basis.
40 hours per week (Full-Time).
Knowledge, Skills, and Abilities
Familiarity with common digital banking tools is beneficial but not mandatory.
Ability to adapt in a fast-paced environment and learn quickly.
Excellent listening skills and attention to detail.
Comfortable working with sensitive financial information.
Reliable internet connection and a quiet, professional home office setup.
Benefits
Competitive entry-level salary.
Paid training and mentorship programs.
Health, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off, holidays, and wellness days.
Opportunities for career advancement and internal promotions.
Employee Assistance Program (EAP).
Work-from-home flexibility with all equipment provided.
Why Join Progressive Technology?
At Progressive Technology, we believe in growth, diversity, and empowerment. As a trusted partner in the banking industry, we are committed to nurturing talent and building a supportive culture where every employee feels valued. Join a forward-thinking company that invests in people, technology, and a brighter financial future—for both our customers and our employees.
How to Apply
Ready to take the first step toward a career in banking? Submit your application online through our careers portal. Include your updated resume and a short cover letter highlighting your interest in the Virtual Call Center Agent role.
We look forward to welcoming you to the Progressive Technology team!
