Welcome to Store4you36.janhitjobs.com We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
Store4you36.janhitjobs.com does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting Store4you36.janhitjobs.com, and we wish you success in your job search.
<p style="text-align:left !important">Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at <a href="https://marathon.health/" target="_blank" rel="noopener noreferrer"><span style="color:#0875e1"><u>marathon.health</u></span></a></p><p><b>ABOUT THE JOB</b></p><p>The Senior Help Desk Tech provides advanced technical support for hardware, software applications, operating systems, and networking issues, with a strong focus on customer service and efficient problem resolution. The Senior Technician serves as an escalation point for complex service requests and incidents that cannot be resolved at the first level. </p><p></p><p><b>ESSENTIAL DUTIES & RESPONSIBILITIES</b></p><ul><li>Diagnosing and resolving advanced technical issues across multiple platforms and environments, including computers, servers, peripherals, and network components. </li><li>Acting as a technical lead for escalated support cases, ensuring timely resolution and root cause. </li><li>Collaborating with <span>Tier</span><span> 1</span> technicians to provide guidance, mentoring, and knowledge sharing. </li><li>Documenting solutions and contributing to the knowledge base to improve team efficiency and reduce repeat incidents. </li><li>Coordinating with other Technology teams (e.g., infrastructure, clinical application support, Security) to resolve cross-functional issues. </li><li>Meet or exceed required Service Level Agreements for issue resolution </li><li>Participate in After-Hours On-Call Rotation </li><li>Strict adherence to all IT Policies and Procedures (including HIPAA, PCI Compliance, and Hi Trust) </li></ul><p></p><p></p><p><b>QUALIFICATIONS</b></p><p>Associate's Degree in Information Technology and a minimum of 5 years’ experience in technical support, help desk operations, IT service management, or equivalent combination of education and experience. Familiarity with incident tracking <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">systems and ticketing</span> <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">platforms (e.g.,</span> Freshservice, ADO, <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">or Jira). Proven</span> ability to troubleshoot hardware, software, and network issues in a corporate or enterprise <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">environment. CompTIA</span> A + and or Network + - Preferred.</p><p></p><p><b>DESIRED ATTRIBUTES</b></p><ul><li>Background in ITIL practices – especially incident management </li><li>Industry experiences supporting a healthcare environment </li><li>Experience training or mentoring junior IT staff </li><li>Experience working in <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">a customer-facing</span> role, providing technical assistance and resolving user issues. </li><li>Demonstrates strong organizational skills with the ability to manage multiple high-priority tasks under pressure while maintaining service level agreements and response times. </li><li>Works independently with minimal supervision, while also contributing effectively to team-based troubleshooting and knowledge sharing. </li><li>Communicates technical concepts clearly and professionally across all levels of the organization, both verbally and in writing, including documentation and user guidance. </li><li>Accurately distinguishes between <span>Tier 1 and Tier</span><span> 2</span> issues, applying sound judgment to escalate appropriately and ensure timely resolution of complex incidents. </li><li>Self-driven to explore new technologies, tools, and methodologies that enhance support capabilities and align with evolving business needs. </li></ul><p></p><p></p><p><b>Pay Range: $30.00-35.00/hr </b></p><p><i>The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level. </i></p><p></p><p><i>We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page. </i></p>
