[Remote] Endpoint Engineering Lead, Digital Workplace Services, Remote

Note: The job is a remote job and is open to candidates in USA. Raytheon is the world's largest aerospace and defense company, dedicated to solving complex problems and delivering solutions for national security. The Lead Endpoint Engineer will drive the endpoint technology strategy, overseeing requirements, technical solutions, and user acceptance testing while ensuring alignment with enterprise standards.

Responsibilities

• Endpoint Service Coordination: Partner with Raytheon functional partners and Enterprise Services teams to identify, prioritize, and execute endpoint updates and initiatives effectively
• User Experience Advocacy: Serve as the primary advocate for end-users, ensuring that endpoint technologies are meeting their needs and performance expectations
• Raytheon Representation: Represent Raytheon during Enterprise governance boards. Understand Raytheon’s needs and represent them as the official voice for Raytheon when approving changes at the Enterprise level
• User Acceptance Testing Management: Establish and manage Raytheon’s User Acceptance Test community, ensuring changes are tested thoroughly before rolling out to the general community
• Performance Issue Resolution: Act as a technical evaluator and escalation point for users experiencing performance issues with their endpoint assets, ensuring prompt resolution
• Compliance Alignment: Ensure that all endpoint solutions and processes adhere to RTX’s compliance standards, including security, data protection, and regulatory requirements

Skills

• Typically requires a University Degree or equivalent experience and minimum 10 years prior relevant experience, or an advanced Degree in a related field and minimum 7 years' experience
• Experience with Windows OS; endpoint management software including Intune and SCCM; endpoint security and response tools including Microsoft Defender; patch and update management; and software packaging and deployment
• Experience with evaluation of hardware performance and identifying issues for correction
• Experience in IT service delivery, particularly in endpoint management, digital workplace services, or end-user support
• U.S. Citizen - U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract
• Familiarity with Raytheon's Engineering and Operations areas, especially with the groups responsible for managing critical endpoint environments
• Strong stakeholder management skills
• Ability to align cross-functional groups
• Strong troubleshooting and root cause analysis skills

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays
• Annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement

Company Overview