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Mobile Service Technician, Mission Viejo New Site Opening
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About the position
Lucid is opening a new Service Center in Mission Viejo, CA, and is seeking passionate service professionals to join their team. This new facility is an investment in delivering an exceptional ownership experience and supporting the growing Lucid community. The Mobile Service Technician role is unique, focusing on field service repairs. Technicians will travel to client locations in a provided service van or truck to diagnose, maintain, and repair Lucid Motors vehicles. This role requires independence, problem-solving skills, and a passion for sustainable transportation, with support from the nearest service location. ASE certifications are expected within 6-8 months of hire, with reimbursement provided for successful completion.
Responsibilities
Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
Work directly with clients to provide a high level of customer experience
Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately
Accurately document client concerns for diagnosis and repair
Follow correct repair order documentation procedures, i.e. The Three C’s
Invoice and collect payment
Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
Review appointment schedule to plan travel time and visit duration for mobile services
Provide support at Service Center based on demand
Ability to travel in assigned territory and other service locations
Other duties as assigned
Requirements
2-5 years of experience as an automotive service technician
Self-sufficient, highly organized and comfortable working independently and as part of a team
Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain
Customer facing experience exhibiting excellent written and verbal communication skills
Proficient in Microsoft Office as well as learn proprietary DMS software
EPA 609 Certification
Willingness to complete Lucid provided CPR training post hire
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
