ICT Support Executive – Networking & Infrastructure

<h1><strong>Job Summary</strong></h1> <div>_______________________________________________________________________</div> <div>The ICT Support Executive – Networking & Infrastructure will ensure installation, configuration, operation, maintenance and user training of ICT hardware and software systems and related infrastructure. S/he will be responsible for providing support for ICT servers, desktop computers and laptops, networking equipment, operating systems, applications and security software, as well as data storage and backup systems and end user devices as applicable. The ICT Support Executive – Networking & Infrastructure will play a pivotal role in ensuring that the organisation’s technology backbone operates smoothly while also safeguarding it against potential threats. S/he will have a strong ICT background with proficiency in networking concepts such as TCP/IP, DNS, DHCP, familiarity with various operating systems (Windows Server, Linux), and knowledge of cybersecurity principles with strong problem-solving skills and experience with network management tools supporting ICT systems – preferably within the manufacturing sector.</p> </div> <h2><strong>Key Responsibilities</strong></h2> <div>_______________________________________________________________________</div> <div>User Support & Troubleshooting</div> <div>•    Provide first-line technical support for hardware, software, network, and printer issues</div> <div>•    Respond to user queries in person, over the phone, or via email/ticketing system</div> <div>•    Provide support for ERP, HRMIS, and other enterprise applications as guided</div> <div>•    Escalate complex issues to higher-level ICT personnel when necessary.</div> <div>Hardware & Software Maintenance</div> <div>•    Assist with installation, configuration, and maintenance of computers, laptops, printers, and other peripherals</div> <div>•    Support software installation, updates, and basic configuration tasks</div> <div>•    Maintain an up-to-date inventory of ICT equipment.</div> <div>Network Support</div> <div>•    Assist in maintaining LAN/WAN infrastructure and connectivity</div> <div>•    Perform basic network troubleshooting and diagnostics</div> <div>•    Support Wi-Fi connectivity and user access issues.</div> <div>Data & Systems Support</div> <div>•    Assist in performing system backups and basic data recovery tasks</div> <div>•    Help with user account creation, password resets, and access rights under supervision</div> <div>•    Provide support for ERP, HRMIS, and other enterprise applications as guided.</div> <div>Documentation & Reporting</div> <div>•    Maintain logs of daily activities, support requests, and resolutions</div> <div>•    Report recurring issues and provide feedback for system improvement.</div> <div>Training & Awareness</div> <div>•    Assist in training end-users on basic ICT tools and digital literacy</div> <div>•    Promote cybersecurity best practices among staff.</div> <div>Compliance & Security</div> <div>•    Support implementation of ICT policies, procedures, and security measures</div> <div>•    Ensure proper handling and confidentiality of sensitive data.</p> </div> <h2><strong>Qualifications, Experience, and Knowledge Required</strong></h2> <div>_______________________________________________________________________</div> <div>•    Bachelor’s Degree in Information Technology, Computer Science or relevant field</div> <div>•    Certification in Microsoft, Linux, Cisco, or similar technologies is an added advantage</div> <div>•    3+ years of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role, preferably within the manufacturing sector</div> <div>•    Experience performing system backups and basic data recovery tasks</div> <div>•    Skills and experience in user account creation, password resets, and access rights under supervision</div> <div>•    Ability to handle sensitive and confidential information with professionalism and discretion</div> <div>•    Proactive, results-oriented mindset with the ability to prioritise and manage multiple projects and deadlines</div> <div>•    Ability to work effectively as part of a team, collaborating with colleagues from various departments</div> <div>•    Ability to work independently, take initiative and proactively drive tasks and projects forward</div> <div>•    Have a growth mindset and actively seek opportunities to expand their knowledge and skills</div> <div>•    Good analytical and interpersonal skills</div> <div>•    Strong verbal and written communication skills to interact with vendors, suppliers, and internal stakeholders in a professional and courteous manner</div> <div>•    Experience in infrastructure management</div> <div>•    Good problem-solving skills</div> <div></div> <div></div> <div> <p>Are you looking to sharpen your Software Development skills to stay relevant in the market? <a href="https://codingkenya.com/2021/03/5-top-coding-schools-in-kenya/"><strong>CLICK</strong> </a><strong>HERE </strong>to have a look at the top schools.</p> <p>For all your IT certification needs, please<a href="https://www.comptia.org/certifications/which-certification" target="_blank" rel="noopener noreferrer"><strong> click here for information on how to get started</strong></a></p> </div>