[Hiring] Part-Time Evening Dispatcher @Peaden Air Conditioning Plumbing and Electrical

Role Description

Peaden is seeking a Part-Time Evening Dispatcher to support our service operations during peak evening hours. This role requires someone who is:

• Self-sufficient and dependable
• Experienced in ServiceTitan
• Skilled at making quick, confident decisions
• Calm under pressure
• An excellent communicator

You will be responsible for evaluating service calls, prioritizing urgency, and dispatching the right technician to the right job - ensuring an exceptional customer experience.

Schedule: Part-Time, 5:00 PM – 10:00 PM CST, Evening shift

Qualifications

• 3+ years of hands-on experience using ServiceTitan
• 2+ years of dispatching experience in the home services industry
• Strong verbal and written communication skills
• Ability to think quickly and make sound decisions in real time
• High attention to detail
• Ability to work independently with minimal supervision

Requirements

• Evaluate incoming service calls and prioritize based on urgency
• Dispatch the appropriate technician to each job
• Communicate detailed, accurate job information to field technicians
• Update customers on technician arrival times and progress
• Document and manage service calls within ServiceTitan
• Maintain clear communication between technicians, CSRs, and management
• Participate in ongoing training and development

Benefits

• Competitive pay based on experience
• Medical, dental, and vision insurance
• Company-paid long-term disability and life insurance
• PTO starting your first day
• Paid holidays after 90 days
• Paid parental leave after 1 year
• 401(k) with company match
• A team-oriented, family culture