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Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.
General Description:
Provides administrative and customer/client support to the assigned department or team. Reports to Supervisor.
Responsibilities
Set up, prepare and/or update assigned documents, files, databases according to departmental procedures.
Receive and respond to inquiries or requests for information from internal partners and external agencies or vendors.
Review documents, reports, presentations, files, and other written materials for accuracy and completion.
Prepare and maintain timelines and task assignments for assigned projects.
Prepare, assemble, or proofread correspondence.
Answer calls/emails from clients or customers, researching and resolving issues as appropriate.
Facilitate the request and receipt of needed research or deliverables from other departments.
Update and maintain tasks and activities in required databases.
Ensure all documentation is completed/updated timely/accurately and is scanned, logged, filed, stored, or preserved in accordance with organizational guidelines.
2+ years providing administrative support in a fast-paced environment.
2+ years’ experience in mortgage servicing, real estate, or applicable field.
Strong PC skills, including Microsoft applications and loan servicing platforms.
Good writing skills, including spelling, grammar, sentence composition, and proofreading.
Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences.
Ability to handle confidential information with discretion and professionalism.
Ability to effectively multi-task and prioritize duties in support of multiple simultaneous projects.
Benefits
Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
